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FS#15352 — Sydney, AU <<>> Singapore, ASIA - Link down

Attached to Project— Network
Incident
Backbone APAC
CLOSED
100%
The link is down, the traffic is going through USA.

We have raised a ticket to our provider

> http://weathermap.ovh.net/#apac
Date:  Thursday, 31 May 2018, 03:21AM
Reason for closing:  Done
Comment by OVH - Thursday, 10 May 2018, 07:17AM

Our provider has confirmed that this is a NETWORK outage on Subsea : SMW3 S3 Perth - Singapore they are working on it


Comment by OVH - Friday, 11 May 2018, 02:57AM

Our provider has engaged the subsea cable provider to investigate. We will provide you more update once available.


Comment by OVH - Tuesday, 15 May 2018, 00:33AM


Please be informed that there is on going subsea cable fault on SMW3 Segment 3 down on the 10-May-2018 which affecting the circuit.
Cable provider found shunt fault and new Cable Fault 231km approx. 28km and 231km from Tuas CLS. No ETR can be provided at the moment.


Comment by OVH - Wednesday, 23 May 2018, 03:51AM


There are 2 faults identified on this segment issue and Fault#1 was found to be in deep trench and would require mobilization of Special designed Cable Barge with deep de-trenching tool capability to perform recovery and cable repair for Shunt fault located 28km from Tuas CLS, Hence, ETR may be delayed and/or TBD yet. Isolation however, will start on Fault#2 (231km from Tuas fault).


Comment by OVH - Tuesday, 29 May 2018, 05:38AM

In regards to the recent cable break affecting SMW3 Segment 3.1 between (Tuas – JKT BU), which occurred on 17th April 2018 / 10th May 2018 the Shunt Fault#1 is located at 28km from Tuas whereas Shunt Fault#2 is located at 231km from Tuas (Service Impacting due to Double-Shunt condition), please be advised that the latest update is that:

The repair is currently under project & permits planning for Fault#1 with no estimated repair date currently available whereas the repair for fault#2 is ongoing with an estimated completion date of 30th May 2018.


Comment by OVH - Wednesday, 30 May 2018, 07:04AM

The link is up. We are monitoring it.

http://sgp.smokeping.ovh.net/smokeping?target=OVH.DCs.SYD